Meeting

Planning and Land Use Management Committee

Tuesday, June 21, 2022

JOHN FERRARO COUNCIL CHAMBER, ROOM 340, CITY HALL - 2:00 PM 200 NORTH SPRING STREET, LOS ANGELES, CA 90012

MEMBERS:   COUNCILMEMBER MARQUEECE HARRIS-DAWSON, CHAIR
    COUNCILMEMBER GILBERT A. CEDILLO
    COUNCILMEMBER BOB BLUMENFIELD
    COUNCILMEMBER JOHN S. LEE
    COUNCILMEMBER MONICA RODRIGUEZ


(Candy Rosales - Legislative Assistant - (213) 978-1078 
(Questions can be submitted to [email protected])

Pursuant to Assembly Bill 361, and due to concerns over COVID-19, this Los Angeles City Council committee meeting will take all public comment by teleconference.

The audio for this meeting is broadcast live on the internet at https://clerk.lacity.org/calendar. The live audio can also be heard at: (213) 621-CITY (Metro), (818) 904-9450 (Valley), (310) 471-CITY (Westside) and (310) 547-CITY (San Pedro Area). If the live audio is unavailable via one of these channels, members of the public should try one of the other channels.

 Members of the public who would like to offer public comment on the items listed on the agenda should call 1 669 254 5252 and use Meeting ID No. 161 644 6631 and then press #. Press # again when prompted for participant ID. Once admitted into the meeting, press *9 to request to speak.

Requests for reasonable modification or accommodation from individuals with disabilities, consistent with the Americans with Disabilities Act can be made by contacting the City Clerk's Office at (213) 978-1133. For Telecommunication Relay Services for the hearing impaired, please see the information located at the end of this agenda. 

Submit written comment at LACouncilComment.com


Note: For information regarding the Committee and its operations, please contact the Committee Legislative Assistant at the phone number and/or email address listed above. The Legislative Assistant may answer questions and provide materials and notice of matters scheduled before the City Council. Sign Language Interpreters, Communication Access Real-Time Transcription (CART), Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting/event you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strongly recommended. For additional information, please contact the Legislative Assistant listed above.

Notice to Paid Representatives: If you are compensated to monitor, attend, or speak at this meeting, City law may require you to register as a lobbyist and report your activity. See Los Angeles Municipal Code 48.01 et seq. More information is available at ethics.lacity.org/lobbying. For assistance, please contact the Ethics Commission at (213) 978-1960 or [email protected].

MULTIPLE AGENDA ITEM COMMENT

GENERAL PUBLIC COMMENT

ITEM(S)

(1)
17-0981-S6
CD 13
Report from the Department of City Planning, Resolution (O'Farrell - Krekorian), Findings and Map relative to activating a new streamlined permitting land use regulatory process, the Restaurant Beverage Program, in Council District 13.
   
  Community Impact Statement: None submitted
 
 
(2)
12-1580-S1
CD 5
Environmental Impact Report pursuant to California Environmental Quality Act (CEQA) Guidelines, Sections 15162 and 15164, and related CEQA findings; report from the City Attorney and draft Ordinance authorizing the execution of an Amendment to the Development Agreement by and between the City of Los Angeles and Next Century Partners, LLC, relating to real property in the West Los Angeles Community Plan area, to amend Section 3.1.3.2(ii) of the Development Agreement to direct payment in the amount of $125,000 to the City of Los Angeles - Council District 5 Avenue of the Stars Community Amenities Trust Fund, in lieu of payment to the California Community Foundation; for a project consisting of the preservation and rehabilitation of the existing Century Plaza Hotel into 63 condominium units, 394 hotel guest rooms, 26,250 square feet of hotel meeting room/ballroom space, 1,900 square feet of hotel retail space, 14,100 square feet of hotel spa and fitness center space, and 9,100 square feet of hotel restaurant space; development of two 578-foot high buildings with 290 condominium units and 10 housekeeping units; and, roughly 93,840 square feet of non-Hotel pedestrian-serving retail and restaurant uses; for the property located at 2025 Avenue of the Stars, 2030 Century Park West, and 1220 West Constellation Boulevard. (The project was fully assessed in the Environmental Impact Report (ENV-2008-4950-EIR) certified on August 1, 2012, in accordance with the requirements of CEQA, and no subsequent environmental clearance is required for approval of the project.)

Applicant: Next Century Partners LLC

Representative: Mark Armbruster, Armbruster Goldsmith and Delvac LLP

Case No. CPC-2008-4953-CU-CUB-DA-ZAA-SPP-SPR-GB-M1

Environmental No. ENV-2008-4950-EIR
   
  Fiscal Impact Statement: No Community Impact Statement: None submitted
 
 

 
(3)
22-0392
CONTINUED FROM 5/10/22
Motion (Krekorian – Harris-Dawson) relative to preparing and presenting an ordinance to allow digital off-site signs to be displayed on structures that are part of the Transportation Communication Network Program between the City and Metro.
   
  Community Impact Statement:
Yes

Against: Westside Neighborhood Council 

For: Sunland-Tujunga Neighborhood Council 
 
 
(4)
22-0516
Report from the City Attorney and two draft Ordinances, including urgency clauses, relative to amending Section 104.23 of Article 4 of Chapter X and Section 31.00 of Chapter III of the Los Angeles Municipal Code to regulate commercial cannabis activity, as follows: 1) a draft ordinance to establish a Storefront Retailer Emblem Program in conjunction with the County of Los Angeles for retail commercial cannabis businesses; and, 2) a draft ordinance to incorporate the relevant portions of Los Angeles County Code into the Los Angeles Municipal Code concerning the Storefront Retailer Emblem Program and inspections for commercial cannabis businesses.
   
  Fiscal Impact Statement: No Community Impact Statement: None submitted
 
 
(5)
22-0231
CD 15
Motion (Buscaino – Harris-Dawson) relative to an Interim Control Ordinance (ICO) to prohibit the issuance of permits or certificates of occupancy associated with any demolition, building, use of land, grading for open storage, truck parking, container storage on all industrially zoned properties within the Wilmington-Harbor City Community Plan Area to protect the public health, safety, and welfare, in the generally bounded by the following: Lomita Boulevard to the North, Alameda Street to the East, Figueroa Place to the West, and the jurisdictional boundary with the Port of Los Angeles on the south (generally Harry Bridges Boulevard), except between Quay Avenue and Lagoon Avenue, where is it further south, between A Street and Water Street, except the areas west of the I-100 freeway, and east of Alameda Street.
   
  Community Impact Statement: None submitted
 
 
(6)
22-0465
CD 1
Environmental Impact Report and related California Environmental Quality Act findings, report from the Los Angeles City Planning Commission and Ordinance to repeal a variable building line along Beaudry Avenue between Alpine Street and Sunset Boulevard, established under Ordinance No. 95,440, repealing subsequent amending Ordinance No. 101,106, the Project proposes two development scenarios: The Mixed-Use Development Scenario and the No-Hotel Development Scenario. Under the Mixed-Use Development Scenario, up to 737 residential units (including up to 76 Very Low-Income units), 180 hotel guest rooms, 48,000 square feet of office, and 95,000 square feet of general commercial floor area would be constructed. Under the No-Hotel Development Scenario, up to 827 residential units (including up to 76 Very Low-Income Units), 48,000 square feet of office, and 95,000 square feet of general commercial floor area would be constructed, the additional 90 residential units under the No-Hotel Development Scenario would replace the 180 hotel guest rooms proposed under the Mixed-Use Development Scenario and would be located in the same building, under either scenario, the proposed uses would be built within four primary structures above a screened six-level parking podium, which would be partially below grade and partially above grade, including two residential towers (Tower A and Tower B), a hotel/residential tower (the Sunset Building), and a commercial building that could include office, retail, restaurant, and parking uses (the Courtyard Building), separate from the primary structures, three low-rise, non-residential structures would be oriented towards Sunset Boulevard and Beaudry Avenue, in addition, a portion of the proposed residential uses would be located in low-rise residential buildings (not part of Towers A and B) dispersed throughout the eastern and southern portions of the Project Site around the base of Towers A and B, the existing Elysian apartment building, which is located on the Project Site, would remain, is not part of the Project and its surface parking would be relocated with a newly constructed parking facility, the Project also includes the removal of four existing vacant buildings comprising approximately 114,600 square feet of floor area, for property located at 1111-1115 West Sunset Boulevard.

Applicant:  Brian Falls, 1111 Sunset Blvd., LLC

Representative:  Jim Ries, Craig Lawson and Co., LLC

Case No. CPC-2018-176-DB-BL-VCU-CU-MCUP-DDSPR 

Environmental No. ENV-2018-177-EIR
   
  Fiscal Impact Statement: Yes Community Impact Statement: None submitted
 
 
(7)
22-0188
CD 8
Categorical Exemption from the California Environmental Quality Act (CEQA) pursuant to CEQA Guidelines, Section 15321 (Enforcement Actions by Regulatory Agencies), and related CEQA findings; report from the Department of City Planning (DCP), and an Appeal filed by Jennifer Mai, Kevin Mai and Kha Thi Nguyen, owner/operator of Chuong Xuan Mai Family Trust dba Mr. Spirit Liquor, from the entire determination of the Zoning Administrator, Office of Zoning Administration, on Case No. ZA-1997-994-RV-PA4-1A for the revocation and discontinuance of alcohol use, for the properties located at 6816, 6818, 6820, 6822, 6824, 6826 South Western Avenue.

Applicant: Chief Zoning Administrator, City of Los Angeles DCP, Office of Zoning Administration

Case No. ZA-1997-994-RV-PA4-1A

Environmental No. ENV-2021-552-CE
   
  Fiscal Impact Statement: No Community Impact Statement: None submitted
 
 
(8)
22-0443
CD 8
Categorical Exemption from the California Environmental Quality Act (CEQA) pursuant to CEQA Guidelines, Section 15321, and related CEQA findings; report from the Department of City Planning, Office of the Zoning Administrator, and appeal filed by In Ok Choi (Representative: Alex Woo, Genesis Consulting Inc.) from the determination of the Zoning Administrator on Case No. DIR-1993-36-RV-PA3, relative to the continued imposition of conditions deemed necessary in order to mitigate land use impacts caused by the subject business, modifying Condition Nos. 2, 6, 7, 10, 12, 14, 15, 17, 18, and 22; and, adding Condition Nos. 24-38, pursuant to Section 12.27.1 of the Los Angeles Municipal Code; specifically the newly imposed conditions: Condition Nos. 26 (Los Angeles Police Department Meetings), 27 (Alcoholic Beverage Control regulations), 28 (Operator shall submit a copy of the decision to the California State Department of Alcoholic Beverage Control), 29 (sale of single cigarette), 30 (signage/advertisement of alcohol), 31 (discouraging criminal activity), 32 (not selling to overly intoxicated individuals), 33 (monitoring premises), 34 (prostitutes and narcotic users/sellers), 35 (no public drinking), 36 (narcotics activity/trespassing), 37 (fencing), 38 (fee reimbursement), on the basis that they prohibit the operator/owner from continuing to provide the public convenience and necessity to their customers as well as the potential for lawsuits due to racial profiling and discrimination; conditions are not enforceable, the operator/owner demonstrated substantial compliance with the corrective conditions and residents are supportive of the subject business, for the operation of the Tom’s Market (formerly known as Tom’s Liquor) located at 1355 West Florence Avenue.

Applicant: In Ok Choi

Representative: Alex Woo, Genesis Consulting Inc.

Case No. DIR 1993-36-RV-PA3

Environmental No. ENV-2021-6105-CE
   
  Fiscal Impact Statement: No Community Impact Statement: None submitted
 
 
(9)
22-0536
CD 9
The first Addendum and Joint Analysis to the previously certified Convention and Event Center Project Environmental Impact Report No. ENV-2011-0585-EIR and related CEQA findings, report from the Los Angeles City Planning Commission (LACPC) and Resolution for the adoption of a City-initiated General Plan Amendment to the Central City Community Plan, to modify Footnote No. 15 to identify the Convention Center and Arena (CCA) Zone as a corresponding zone to the Public Facilities General Plan Land Use designation; a draft Ordinance for a Vesting Zone Change and Height District Change from PF-4D-O and C2-4D-O to CCAO-SN in connection with the Convention Center and Arena Specific Plan (formerly the Convention and Event Center Specific Plan); an Amendment to the Convention and Event Center Specific Plan (Ordinance No. 182,282) which is to be renamed Convention Center and Arena Specific Plan; and an Amendment to the Convention and Event Center Sign District (Ordinance No.182,281), which is to be renamed Convention Center and Arena Sign District; for the Convention Center Expansion and Modernization Project, involving a 700,000 square-foot expansion of the Los Angeles Convention Center, modernization of the existing Convention Center buildings and campus, and other improvements. The Project would involve the construction and operation of a New Hall building which would connect the existing South and West Halls over Pico Boulevard. The New Hall building would be comprised of a new exhibit hall; meeting rooms; a multi-purpose hall; and pre-function/lobby, support, and food service spaces. The New Hall building height would vary from 92 feet to a maximum of 150 feet, which would not exceed the height of the existing 165-foot South Hall Lobby Tower. The Project would also include the renovation of the existing Concourse Building and South Hall, as well as the partial demolition of the South Hall to connect to the New Hall building. Other improvements include: 1) construction of a new West Hall lobby, which may include an elevated pedestrian bridge linking the lobby to the adjacent off-site JW Marriott Hotel Expansion 2) renovation of Gilbert Lindsay Plaza; 3) development of Pico Passage, where portions of the New Hall would be constructed above Pico Boulevard; 4) demolition of the existing Bond Street surface lot and construction of a new parking garage at Bond Street, with an elevated driveway bridge connecting to the existing Cherry Street garage; 5) additional landscape, streetscape and circulation improvements; and 6) implementation of a comprehensive signage program. No physical changes are proposed for the on-site Crypto.com Arena building. The expansion combined with existing on-site development would result in a total of up to 3,050,000 square feet of floor area on the 68-acre site; for the properties located at 1201 South Figueroa Street (1111 - 1301 South Figueroa Street; 1206 West Pico Boulevard; 1211 West Pico Boulevard; 1260 South LA Live Way; 740 - 1110 Chick Hearn Court; 751 West 12th Street; Assessor Parcel Number (APN) 5138016908, and APN 5138016909).

Applicant: City of Los Angeles,  City Tourism Department, Doane Liu

Representative: Kevin Rieger, AEG Plenary Conventions LA, LLC

Case No. CPC-2019-4572-GPA-VZC-HD-SP-SN 

Environmental No. ENV-2011-0585-EIR-ADD1
   
  Fiscal Impact Statement: Yes Community Impact Statement: None submitted 
 
 
(10)
19-0782
CD 3
CONTINUED FROM 12/7/21
Categorical Exemption from the California Environmental Quality Act (CEQA) pursuant to Article 19, Section 15308, Class 8 and Article 19, Section 15331, Class 31 of the State CEQA Guidelines, and report from the Cultural Heritage Commission relative to the inclusion of Bothwell Ranch, located at 5300 North Oakdale Avenue, in the list of Historic-Cultural Monuments.

Applicant: City of Los Angeles

Owners: Helen Ann Bothwell, Co-Trustee, Et al. Bothwell Trust and Blair B. Davis; Helen A. Bothwell, Trustee, Helen A. Bothwell Trust; Helen A. Bothwell, Trustee, Helen A. Bothwell Trust and Helen A. Bothwell

Case No. CHC-2019-5114-HCM

Environmental No. ENV-2019-5115-CE
   
  Fiscal Impact Statement: No Community Impact Statement: None submitted.
 
 
(11)
22-0187
CD 14
Categorical Exemption from the California Environmental Quality Act (CEQA) pursuant to Article 19, Section 15332, Class 32 of the CEQA Guidelines, and related CEQA findings; report from Los Angeles City Planning Commission (LACPC), and an Appeal filed by Southwest Regional Council of Carpenters (Representative: Mitchell M. Tsai / Mary Linares, Mitchell M. Tsai, Attorney at Law), from the decision of the LACPC in approving a Categorical Exemption, No. ENV-2021-3039-CE, as the environmental clearance for the demolition of existing site improvements and the construction, use, and maintenance of a new, 15-story, 195-foot high and 243,973 square-foot mixed-use building with 331 dwelling units, including 37 dwelling units set aside for Very Low-Income Households (or 11 percent of the total units), the building will be constructed with one level of subterranean parking with 31 commercial parking spaces, one at-grade level with the residential lobby and three commercial tenant spaces totaling approximately 6,350 square feet, 13 residential levels above, and a rooftop level with the resident pool fitness center and lounge, the project includes 60 studio units, 216 one-bedroom units, 55 two-bedroom units and 34,475 square feet of open space for residents for the properties located at 121 West 3rd Street, 252 South Spring Street and 244-246 South Spring Street.

Applicant: Grant King, Relevant Living, LLC

Representative: Dana Sayles / Sara Houghton, Three6ixty

Case No. CPC-2021-3038-DB-SPR-HCA-1A

Environmental No. ENV-2021-3039-CE
   
  Fiscal Impact Statement: No Community Impact Statement: None submitted
 
 
(12)
22-0297
CD 13
Sustainable Communities Project Exemption (SCPE), No. ENV-2020-3141-SCPE, and report from the Department of City Planning relative to determining that the proposed project, Case No. CPC-2020-3140-CU-MCUP-DB-SPR-HCA, is exempt from the California Environmental Quality Act pursuant to Public Resources Code (PRC) Section 21155.1, and qualifies as a transit priority project pursuant to PRC Section 21155.1(b) that is declared to be a Sustainable Communities Project, which by definition means that the proposed project is consistent with the general use designations, density, building intensity, and applicable policies specified for the project area in the Regional Transportation Plan/Sustainable Communities Strategy prepared by the Southern California Association of Governments pursuant to PRC Section 21155(a); and contains more than 50 percent residential; provides a minimum net density greater than 20 units an acre; and is within one-half mile of a major transit stop or high-quality transit corridor included in a regional transportation plan per PRC Section 21155(b); and, that meets all criteria of Subdivisions (a) and (b), including environmental criteria, land use criteria, and at least one criteria (affordable housing) of Subdivision (c) of PRC Section 21155.1; for the removal of an existing medical office building, restaurant building (Taix French Restaurant), and surface parking lot for the development of a 6-story (67-foot) mixed-use residential building with a total of 166 residential units (Nine (9) studio, 120 one-bedroom, 33 two-bedroom units, and 4 three-bedroom units) and 13,000 square feet of commercial uses, the Project will set aside 24 units for Very-Low Income Households for the properties located at 1911-1931 West Sunset Boulevard and 1910-2018 West Reservoir Street.

Applicant: Thomas D. Warren, 1911 Sunset Investors, LLC

Representative: Alexander Irvine, Irvine and Associates, Inc.

Case No. CPC-2020-3140-CU-MCUP-DB-SPR-HCA

Environmental No. ENV-2020-3141-SCPE
   
  Fiscal Impact Statement: No Community Impact Statement: None submitted
 
 
(13)
21-1247
CD 5
Negative Declaration, and related California Environmental Quality Act findings, report from the Los Angeles City Planning Commission (LACPC), and Appeal filed by Supporters Alliance for Environmental Responsibility (Representative: Richard Drury, Lozeau Drury, LLP) from the decision of the LACPC in approving a Conditional Use Permit to allow a Density Bonus for a housing development project in which the density increase is greater than otherwise permitted by Los Angeles Municipal Code Section 12.22 A.25 and a Site Plan Review for a development creating more than 50 net new residential dwelling units for the demolition of an existing car wash and office building for the construction of a new six-story mixed-use building with 108 residential units above approximately 3,250 square feet of commercial space on the ground floor, the project proposes to provide 134 vehicle parking spaces within two subterranean levels and a portion of the ground floor for the property located at 9500-9530 West Pico Boulevard, subject to Conditions of Approval.

Applicant: Reuben Robin, TRG 9500 W. Pico LLC

Representative: Jessica Hencier, Craig Lawson and Co., LLC

Case No. CPC-2020-5837-DB-CU-SPR-VHCA-1A

Environmental No. ENV-2020-5838-ND
   
  Fiscal Impact Statement: No Community Impact Statement: None submitted
 
 
(14)
22-0603
CD 5
Report from Central Area Planning Commission (CAPC); and pursuant to Los Angeles Municipal Code (LAMC) Section 11.5.13 and Public Resources Code Section 21151(c), two (2) California Environmental Quality Act (CEQA) appeals filed by: 1) Park La Brea Impacted Residents Group (Representative: Kristina Kropp, Luna and Glushon), and 2) Supporters Alliance for Environmental Responsibility (Representative: Brian Flynn, Lozeau Drury, LLP), from the decision of the CAPC in certifying an Environmental Impact Report (EIR) ENV-2018-2771-EIR, and adopting the related CEQA findings and Mitigation Monitoring Program, as the environmental clearance for the construction and operation of a new mixed-use development within the eastern portion of the existing Town and Country Shopping Center that is currently developed with retail and commercial uses. The proposed development activities would be limited to the eastern portion of the Center and would include the demolition of 151,048 square feet of existing retail uses and the construction of a mid-rise, eight story mixed-use structure with two levels of subterranean parking, for a maximum height of 100 feet. The residential component of the project would include up to 331 multi-family dwelling units and 83,994 square feet of newly developed commercial space for a total new floor area of 426,994 square feet. The western portion of the project site would remain and is not proposed to be demolished, altered, or developed as part of the project. Including the existing 63,688 square feet of commercial and retail uses to remain, the project site would result in 147,682 square feet of commercial retail space, and a total of 490,682 square feet of development and a Floor Area Ratio (FAR) of 1.5 to 1 (3rd and Fairfax Mixed-Use Project), for the properties located at 300-370 South Fairfax Avenue, 6300-6370 West 3rd Street, and 347 South Ogden Drive.

Applicant: Tom Warren, NASH-Holland, 3rd and Fairfax Investors, LLC

Representative: James Pugh, Sheppard, Mullin, Richter and Hampton, LLP

Case No: DIR-2018-2770-SPR-WDI-1A

Environmental No. ENV-2018-2771-EIR-1A
   
  Fiscal Impact Statement: Yes Community Impact Statement: None submitted
 
 
(15)
21-1272
CD 5
CONTINUED FROM 4/522
Categorical Exemption from the California Environmental Quality Act (CEQA) pursuant to CEQA Guidelines, Section 15321, and related CEQA findings; report from the Department of City Planning, Office of the Zoning Administrator, and an Appeal filed by Jan Fathi, Operator of Habibi Café (Representative: Martin S. Wolf, Esq., MSW Law Firm) from the determination in part of the Zoning Administrator, in requiring the imposition of Condition Nos. 1 (Plan Approval), 5 (Covenant Recording), 10 (Hours of Operation), 19 (Los Angeles Police Department Private Event Approval) and 20 (Private Events), 24 (Lighting), 45 (Acknowledgement of New Operator), 46 (Plan Approval for New Operator), 47 (Fee), and 48 (Indemnification), pursuant to Section 12.27.1 of the Los Angeles Municipal Code, for the modification of the operation of an existing approximately 3,356 square-foot restaurant/retail use, currently known as the Habibi Cafe, located at 923-925 South Broxton Avenue.

Applicant: City of Los Angeles, Office of Zoning Administration

Case No. DIR-2021-1463-RV-1A

Environmental No. ENV-2021-1464-CE
   
  Fiscal Impact Statement: Yes Community Impact Statement: None submitted
 
 

If you challenge this Committee's action(s) in court, you may be limited to raising only those issues you or someone else raised at the public hearing described in this notice, or in written correspondence delivered to the City Clerk at or prior to, the public hearing. Any written correspondence delivered to the City Clerk before the City Council's final action on a matter will become a part of the administrative record.

Materials relative to items on this agenda can be obtained from the Office of the City Clerk's Council File Management System, at lacouncilfile.com by entering the Council File number listed immediately following the item number (e.g., 00-0000).

Telecommunication Relay Services

Telephone communication is one of the most important forms of communication in society today. Due to advancements in technology, telephone devices have evolved with new services and capabilities. Individuals who are deaf and hard of hearing, and individuals with a speech disability are following these trends and are rapidly migrating to more advanced telecommunications methods, both for peer-to-peer and third-party telecommunications relay service (TRS) communications.

Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers - generally telephone companies - are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user.

What forms of TRS are available?There are several forms of TRS, depending on the particular needs of the user and the equipment available: TRS includes: Text to Voice TIY-Based TRS; Speech-to-Speech Relay Service; Shared Non-English Language Relay Service; Captioned Telephone Relay Service; Internet Protocol Relay Service; and Video Relay Service. Please visit this site for detail descriptions, https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs.

Don't hang up! Some people hang up on TRS calls because they think the CA is a telemarketer. If you hear, "Hello. This is the relay service .. . " when you pick up the phone, please don't hang up! You are about to talk, through a TRS provider, to a person who is deaf, hard-of-hearing, or has a speech disability.

For more information about FCC programs to promote access to telecommunications services for people with disabilities, visit theFCC's Disability Rights Office website.